Refund and Returns Policy

UK Meds Pharma provides high-quality medications to its customers in the UK location. We have a team of professionals who are 24/7 dedicated to assisting you in every possible way. We have never let our customers be disappointed and have always provided high-quality medications.

We know that you must be worried about the return and refund policy in case you doubt anything wrong with the product, but we assure you that this won’t happen. We have provided the facility to refund and return the product, let’s go through it.

What is Refund Eligibility?

To fall under the category of refund eligibility, you need to fulfill certain criteria. We are mentioning certain circumstances that will help you understand on what case we provide refunds to you.

• Cancellation of Order Placed: When you place a request to get a refund after canceling the order, make sure it is done before the shipping has been made. You can cancel your order and get your payment back anytime after contacting our team through live chat support.
• Received Damaged Product: There are chances that you might have received a defective or damaged product. For this, you need to contact our team within 10 working days after receiving the order. But make sure that you bear the shipping charges when you deliver the packet to our office place. We will also verify your issue first and then proceed with the refund process.
• Incorrect Product Delivered: In case when a customer receives the incorrect product, we will arrange for the return. In order to get a complete refund, our team will help you to initiate the process.

How to Apply for Refund Request?

In order to apply for the refund request, you need to follow a few steps that are mentioned below-

• The very basic step is to contact our professionals available over the live chat support and provide all the details required by the executive.
• They will ask you to provide the order number and then you will have to mention the issue that you have faced with the product.
• You might be asked to provide the relevant documents and video or photographs.
• You will be then asked to return the product to the mentioned address given by our customer support team executive. You need to pack it securely and then ship it as soon as possible.
• When we receive the product, we will then verify the issue that you have mentioned. If the product meets the criteria to refund your money, then you will be asked to provide your bank details.
• It will take about 10-15 working days to refund your money back without any hassle.

Feel free to contact our team anytime if you are facing any issues. We can anytime make changes in the refund and return policy so keep yourself updated with the changes.